Licensing and Regulatory Framework
Trino Casino operates as a licensed online gambling platform providing real-money gaming services to players located in Canada. This page sets out the legal basis upon which the platform operates, the identity of the licensing authority, the scope of the authorisation granted, and the obligations the operator undertakes toward players, regulatory bodies, and applicable law.
The information provided on this page is accurate as of the date of its last update and is maintained in accordance with the operator’s duty of transparency toward users and regulators alike.
Operator Information
Trino Casino is operated by a legal entity registered and in good standing in its jurisdiction of incorporation. The platform holds a valid gambling licence issued under the following parameters:
- Licence Number: OGL/2024/112/0974
- Licence Type: Online Gaming Licence (comprehensive authorisation for casino-type gambling activities conducted over electronic networks)
- Issuing Authority: Curaçao Gaming Authority (CGA)
- Jurisdiction of Regulation: Curaçao, Kingdom of the Netherlands
The licence granted under number OGL/2024/112/0974 authorises the operator to offer online casino games, including but not limited to video slots, live dealer table games, instant-win products, and crash-format games, to eligible players in permitted territories, including Canada, subject to the terms and conditions attached to that licence and to the requirements of applicable local law.
The Curaçao Gaming Authority is the regulatory body responsible for supervising the operator’s compliance with applicable gaming regulations, including requirements related to game fairness, financial integrity, player fund protection, and responsible gambling obligations.
Territorial Scope of Services
Trino Casino makes its services available to residents of Canada. Players must satisfy all of the following conditions to be eligible to register and use the platform:
- Be physically located in a jurisdiction where accessing internationally licensed online gambling platforms is not prohibited by applicable law.
- Meet the minimum age requirement applicable in their province or territory of residence.
- Not be subject to any self-exclusion order, account restriction, or other prohibition on gambling.
- Not be acting on behalf of any third party or attempting to circumvent geographic or eligibility restrictions.
The operator reserves the right to verify eligibility at any stage of the account lifecycle, including at registration, at the time of any deposit or withdrawal, and during the ongoing relationship with the player.
Age Verification and Minimum Age Requirements
Minimum Age Policy
Trino Casino strictly enforces a minimum age requirement of 18 years for access to its platform. No person under the age of 18 is permitted to register an account, make a deposit, participate in any game, or claim any promotional offer.
Players should be aware that in the majority of Canadian provinces and territories, the minimum legal age for gambling is 19 years. The minimum ages by jurisdiction are as follows:
- 18 years: Alberta, Manitoba, Quebec
- 19 years: British Columbia, Ontario, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, Northwest Territories, Nunavut, Yukon
Players are required to comply with the minimum age applicable in their province or territory of residence, regardless of the operator’s baseline minimum. Providing false information regarding age constitutes a material breach of the Terms and Conditions and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities.
Age Verification Procedures
The operator implements mandatory age and identity verification as part of its Know Your Customer (KYC) process. Verification is carried out prior to the processing of any withdrawal and may be initiated at any point during the account lifecycle. Players are required to submit valid government-issued identification documents confirming both their identity and date of birth before funds can be released from their account.
Anti-Money Laundering and Know Your Customer Policy
Legal Basis and Objectives
Trino Casino maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) framework consistent with international standards and the requirements of its operating licence. The AML/KYC policy is designed to:
- Prevent the platform from being used as a vehicle for money laundering, terrorist financing, or other financial crimes.
- Identify and verify the identity of all players prior to the release of withdrawals.
- Detect and report suspicious account activity to competent authorities where required.
- Ensure the integrity of all financial transactions conducted through the platform.
Customer Due Diligence
All players are subject to standard Customer Due Diligence (CDD) procedures. Enhanced Due Diligence (EDD) may be applied where a player’s activity, transaction volumes, or profile characteristics meet predefined risk thresholds. The following documentation may be required at any stage:
- Proof of Identity: A valid, government-issued photographic identity document, such as a passport, provincial driver’s licence, or national identity card.
- Proof of Address: A utility bill, bank statement, or equivalent official document issued within the previous three months, confirming the player’s residential address.
- Proof of Payment Method: Documentation confirming ownership of the payment method used for deposits and withdrawals.
- Source of Funds: Where required by enhanced due diligence procedures, documentation or explanation supporting the legitimate origin of funds deposited into the player’s account.
Failure to provide requested documentation within the required timeframe may result in suspension of the player’s account and withholding of funds pending successful verification.
Transaction Monitoring
The operator maintains automated and manual systems for ongoing monitoring of player transactions. Accounts exhibiting unusual transaction patterns, structuring behaviour, or other indicators of potential financial crime may be subject to investigation, temporary restriction, or report to applicable authorities, without prior notification to the account holder, in accordance with legal obligations.
Data Protection and Privacy
Data Processing Principles
Trino Casino processes personal data in accordance with applicable data protection legislation and the principles of lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, and integrity and confidentiality.
Personal data collected from players is used exclusively for the following purposes:
- Account registration and management
- Identity verification and KYC compliance
- Processing of financial transactions
- Delivery of customer support services
- Detection and prevention of fraud and financial crime
- Compliance with regulatory and legal obligations
- Communication regarding account status, promotions, and platform updates, where consent has been provided
Data Security Measures
The operator employs industry-standard technical and organisational security measures to protect personal and financial data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure Sockets Layer (SSL) encryption across all data transmissions between the player’s device and the platform’s servers.
- Firewalls, intrusion detection systems, and access control protocols governing internal access to player data.
- Restricted access to personal data on a need-to-know basis among authorised personnel only.
- Regular review and update of security infrastructure in line with evolving standards.
Player data is not sold to third parties. Data may be shared with third-party service providers engaged to support platform operations (such as payment processors, identity verification providers, and software suppliers) solely to the extent necessary for the performance of those services, and subject to contractual data protection obligations.
Players have the right to request access to their personal data, to request correction of inaccurate data, and to submit a complaint regarding data processing practices. Such requests may be directed to the operator via the contact details available on the Contact Us page.
Game Fairness and Random Number Generation
All casino games offered on the Trino Casino platform operate on the basis of certified random number generation (RNG) technology or, in the case of live dealer games, use physical randomisation instruments (cards, roulette wheels) operated by trained dealers under controlled conditions.
Games supplied by third-party providers are tested and certified by independent testing laboratories for compliance with fairness standards prior to deployment on the platform. The theoretical return-to-player (RTP) percentages applicable to individual games are provided by the respective game suppliers and are available within each game’s information interface.
The operator does not manipulate game outcomes and does not have the technical capacity to alter the results of games operated under the RNG systems of licensed third-party suppliers.
Responsible Gambling
Commitment and Obligations
The operator recognises that gambling carries inherent risk and that a minority of players may develop problematic gambling behaviour. Trino Casino is committed to providing a gambling environment that supports informed, voluntary, and controlled participation. The platform’s responsible gambling framework is implemented as both an ethical obligation and a regulatory requirement.
Player Self-Management Tools
Players have access to the following tools to manage their gambling activity:
- Deposit Limits: Players may set daily, weekly, or monthly limits on the amount they can deposit into their account. Limit reductions take effect immediately; increases are subject to a cooling-off period.
- Session Reminders: Players may activate timed notifications to alert them to the duration of their active session.
- Loss Limits: Players may set limits on the maximum amount they are willing to lose within a defined period.
- Self-Exclusion: Players who wish to suspend access to their account for a defined period or indefinitely may request self-exclusion through the responsible gambling section of their account settings or by contacting customer support. Self-exclusion is implemented without delay and cannot be reversed during the exclusion period.
- Reality Checks: Periodic on-screen notifications reminding players of their session duration and net gambling activity.
Support Organisations
Players who believe their gambling may be causing harm to themselves or others are encouraged to seek confidential support from the following organisations:
- Gambling Therapy: www.gamblingtherapy.org – Free, confidential support available globally, including to players located in Canada.
- BeGambleAware: www.begambleaware.org – Information, guidance, and referral services for individuals affected by problem gambling.
The operator’s customer support team is trained to recognise indicators of problematic gambling behaviour and may proactively contact players whose activity patterns suggest potential harm, or may refer those players to the resources listed above.
Dispute Resolution
Internal Complaint Procedure
Any player who has a complaint regarding the operation of the platform, the outcome of a game, a transaction, a bonus, or any other aspect of their account or experience is entitled to submit a formal complaint to the operator. Complaints should be submitted in writing to the support team via the contact details available at trino-casino-canada.com/contact-us.
The operator undertakes to acknowledge receipt of any complaint within a reasonable period and to provide a substantive response following investigation. Players are requested to provide the following information when submitting a complaint:
- Full registered name and account identifier
- A clear and concise description of the nature of the complaint
- The date or dates on which the relevant events occurred
- Any supporting documentation, screenshots, or transaction references
Escalation and External Dispute Resolution
If a player is not satisfied with the outcome of the internal complaint process, or if the operator fails to respond within a reasonable timeframe, the player may escalate the matter to the Curaçao Gaming Authority or to an approved alternative dispute resolution (ADR) body. Details of applicable escalation channels are available through the licensing authority’s official channels.
The operator is bound by its licence conditions to cooperate fully with investigations conducted by the Curaçao Gaming Authority and to abide by decisions issued in the context of regulatory oversight or dispute resolution proceedings.
Applicable Law and Regulatory Compliance
The operation of Trino Casino is governed by the laws of Curaçao in respect of its gaming licence, and by the laws of each jurisdiction from which services are accessed in respect of player rights, consumer protection, and any locally applicable gambling regulation. The operator maintains ongoing compliance with its licence conditions and undertakes to update its policies and procedures in response to any changes in applicable regulatory requirements.
The Terms and Conditions, Privacy Policy, Responsible Gambling Policy, and Bonus Terms applicable to the use of this platform are available in full on the official website at trino-casino-canada.com and are incorporated by reference into this licence disclosure.
Players are advised to read all applicable policies prior to registering an account and to direct any questions regarding the platform’s legal or regulatory status to the support team.