Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern the relationship between you and Trino Casino, operated at https://trino-casino-canada.com/. By registering an account, making a deposit, or using any part of the platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
If you do not accept any part of these Terms and Conditions, you must stop using the platform immediately and refrain from registering or accessing your account.
These terms apply to all users accessing Trino Casino from Canada, including residents of all provinces and territories. Where provincial laws impose additional requirements beyond what is stated here, those requirements take precedence.
Trino Casino reserves the right to update these Terms and Conditions at any time. Continued use of the platform after changes have been published constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

2. Eligibility and Registration Requirements

2.1 Age Requirements

You must meet the minimum legal gambling age applicable in your province or territory of residence to create an account and use Trino Casino:

• Alberta: 18 years of age or older
• Manitoba: 18 years of age or older
• Quebec: 18 years of age or older
• British Columbia, Ontario, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Northwest Territories, Nunavut, Yukon: 19 years of age or older

Creating an account while under the applicable legal age is strictly prohibited. If we determine that a user is underage, the account will be closed immediately, all funds will be forfeited, and any winnings will be voided. Trino Casino complies with Canada’s Child Online Protection requirements and takes age verification seriously.

2.2 Geographic Eligibility

Trino Casino accepts players who are physically located in Canada at the time of registration and play. You are responsible for ensuring that online gambling is permitted in your province or territory. It is your obligation, not ours, to verify your local regulatory status before participating.

2.3 One Account Policy

Each person may hold only one active account on Trino Casino. This includes accounts registered under different names, email addresses, or payment methods. Duplicate accounts will be closed, and any balances or winnings associated with secondary accounts may be voided. If you have forgotten your login credentials, contact support at support@trino-casino-canada.com rather than creating a new account.

2.4 Registration Information

When registering, you are required to provide accurate, complete, and up-to-date information. This includes:

• Your full legal name as it appears on government-issued identification
• A valid email address you own and can access
• Your date of birth
• Your current residential address in Canada
• A valid phone number

Providing false information during registration is a violation of these terms and may result in immediate account closure, forfeiture of funds, and reporting to relevant authorities where required by law.

3. Account Management and Security

3.1 Your Responsibilities

You are fully responsible for maintaining the confidentiality of your login credentials. Trino Casino will never ask for your password via email, phone, or live chat. If you receive any communication requesting your password, do not respond and report it to us immediately at support@trino-casino-canada.com.
Any activity conducted through your account is considered to have been authorized by you unless you notify us promptly that unauthorized access has occurred. We accept no liability for losses arising from the unauthorized use of your account where you have not taken reasonable steps to protect your credentials.

3.2 Account Verification (Know Your Customer)

Trino Casino is required to verify the identity of all players before processing withdrawals and at other points during the account lifecycle. This requirement arises from anti-money laundering obligations applicable under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) of Canada, as well as our operating licence OGL/2024/112/0974.
Verification documents you may be required to submit include:

• A government-issued photo ID (passport, provincial driver’s licence, or provincial identification card)
• A recent utility bill, bank statement, or other document confirming your residential address (dated within the last 90 days)
• Payment method verification, such as a photo of the card used or a screenshot of your e-wallet account
• A selfie holding your identification document, if requested

We aim to process verification requests within 72 hours of receiving all required documents. Accounts with incomplete verification may have withdrawal requests placed on hold until the process is completed. Providing fraudulent identification documents is a criminal offence in Canada and will result in immediate account closure and reporting to law enforcement.

3.3 Account Suspension and Closure

Trino Casino reserves the right to suspend or permanently close any account where:

• We have reason to believe that a player has violated these Terms and Conditions
• Fraudulent activity or collusion is suspected
• The account holder is found to be ineligible based on age or geographic restrictions
• A player’s behaviour poses a risk to the integrity of the platform or to other users
• We receive a court order, regulatory directive, or law enforcement request to do so

Where an account is suspended or closed due to a breach of these terms, any bonus funds and associated winnings may be voided. Verified deposited funds that have not been won through bonus mechanics will be returned to the player after any outstanding compliance checks have been completed.

4. Deposits

4.1 Accepted Payment Methods

Trino Casino accepts deposits via the following methods:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Bitcoin (BTC)
• Ethereum (ETH)
• Tether (USDT)

All deposits are processed in Canadian dollars (CAD). Cryptocurrency deposits are converted at the prevailing market rate at the time the transaction is confirmed on the blockchain. Trino Casino does not charge deposit fees; however, your bank or payment provider may apply their own transaction charges, for which we bear no responsibility.

4.2 Deposit Limits and Processing Times

Deposits made via card or digital wallets are typically credited to your account instantly or within a few minutes. Cryptocurrency deposits are credited after the required number of blockchain confirmations has been reached, which varies by network and congestion levels.
Minimum and maximum deposit limits are displayed at the payment stage and may vary by method. You may request a review of your deposit limits by contacting support.

4.3 Deposit Ownership

You may only deposit funds that belong to you legally. Using stolen payment details, unauthorized credit cards, or funds that are the proceeds of criminal activity is strictly prohibited and will result in immediate account closure and reporting to law enforcement.
All payment methods used must be registered in your own name. We do not accept deposits from payment accounts that belong to third parties.

5. Withdrawals

5.1 Withdrawal Process

To submit a withdrawal request, you must log into your account, navigate to the cashier section, select your preferred withdrawal method, and enter the amount. Your account must be fully verified before any withdrawal is processed.
Where possible, withdrawals will be returned to the same payment method used for the deposit. If this is not possible due to technical limitations or the nature of the payment method, an alternative will be offered.

5.2 Withdrawal Timeframes

Processing times vary by method:

• Cryptocurrency withdrawals are typically processed within 24 hours of approval
• Card withdrawals are processed within 1 to 5 business days, depending on your bank
• E-wallet withdrawals are typically processed within 24 to 48 hours

These timeframes begin once internal processing is complete. First-time withdrawals may take longer due to the initial KYC verification requirement. Subsequent withdrawals on verified accounts process more quickly.

5.3 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Your account must be fully verified
• Any active bonus wagering requirements must be completed or the bonus forfeited before withdrawal
• The withdrawal amount must meet the minimum threshold applicable to your chosen method
• Your account must be in good standing with no outstanding compliance reviews

Trino Casino reserves the right to request additional documentation before processing a withdrawal if we deem it necessary for fraud prevention or regulatory compliance. We aim to handle all such requests promptly and without unnecessary delay.

6. Bonuses and Promotional Offers

6.1 General Bonus Terms

Trino Casino offers a range of promotional offers including welcome bonuses, deposit match bonuses, free spins packages, and time-limited flash promotions. Each promotion is subject to its own specific terms, which are published alongside the offer. In the event of any conflict between the specific promotional terms and these general Terms and Conditions, the specific promotional terms take precedence.
Current promotions available to new players from Canada include:

• A welcome package of up to CA$1,500 on a first deposit
• A first deposit match of 275%
• 150 free spins for new players
• A flash bonus of 350% available for a limited period
• A no deposit bonus of CA$500 for newly registered players

All bonus offers are subject to change or withdrawal at the discretion of Trino Casino.

6.2 Wagering Requirements

Bonuses awarded at Trino Casino are subject to wagering requirements, meaning the bonus amount must be wagered a specified number of times before any resulting winnings may be withdrawn. The applicable wagering requirement for each offer is stated in that promotion’s terms.
The following conditions apply to wagering:

• Not all games contribute equally to wagering requirements. Slots typically contribute at the highest rate. Live casino games, table games, and certain other game types contribute at a lower rate or not at all.
• The exact contribution percentage for each game category is listed in the specific promotion’s terms.
• Wagering must be completed within the timeframe specified in the offer. Bonuses that expire before requirements are met will be removed from your account along with any winnings derived from them.
• Free spin winnings may be subject to a maximum win cap. This cap is stated in the relevant promotion terms.

6.3 Bonus Restrictions

The following restrictions apply to all bonus offers unless explicitly stated otherwise in the specific promotion:

• One welcome bonus per household, IP address, device, or payment method
• Bonuses are intended for personal recreational use only and may not be claimed by persons participating in syndicated or professional gambling arrangements
• Trino Casino reserves the right to withhold bonus funds or winnings if there is evidence of bonus abuse, including but not limited to the use of strategies designed to eliminate wagering risk while retaining bonus value
• Bonuses are non-transferable and have no cash equivalent unless successfully converted after wagering completion

6.4 Bonus Abuse

Bonus abuse includes creating multiple accounts to claim the same promotion, using betting patterns designed to satisfy wagering requirements without genuine risk (such as low-variance staking across multiple positions to cancel out), or coordinating with other players to exploit promotional structures. Any account found engaging in bonus abuse will have its bonuses and associated winnings voided and may be permanently closed.

7. Game Rules and Fair Play

7.1 Game Availability

Trino Casino offers access to over 10,000 games sourced from 16 software providers, including Evolution, Play’n Go, PG Soft, Playtech Live, Evoplay, BGAMING, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, Spribe, and 100HP Gaming.
Game availability may vary by province, and certain titles may be restricted based on the licensing terms of individual software providers.

7.2 Random Number Generation and Fairness

All slot games, virtual table games, and instant win titles operate on random number generator (RNG) technology certified by independent auditors. The outcome of each game round is statistically independent from all previous rounds. No strategy, pattern of play, or timing can alter the mathematical outcome of an RNG-determined game.
Live dealer games streamed by Evolution and Playtech Live are conducted by trained human dealers using physical equipment such as cards and roulette wheels. These games are not RNG-based. Results are determined by physical events and are subject to the same probability structures as games played in land-based venues.

7.3 Technical Malfunctions

In the event of a technical malfunction that affects a game outcome, Trino Casino reserves the right to void the affected round and return the bet to the player’s account. We are not liable for winnings that result from software errors, display issues, or connectivity failures on the player’s end.
If a game disconnects mid-round, your bet may be settled according to the game’s rules at the point of disconnection or may be voided depending on the provider’s policies. We recommend using a stable internet connection when playing live dealer or high-stakes sessions.

7.4 Player Conduct

Players are expected to engage with Trino Casino and its support team respectfully and in good faith. Abusive, threatening, or harassing communications directed at customer support staff or other players will not be tolerated and may result in immediate account suspension.

8. Responsible Gambling

8.1 Our Commitment

Trino Casino is committed to providing an environment where gambling remains an entertainment activity. We actively discourage gambling that is compulsive, harmful, or beyond a player’s personal means. Our responsible gambling framework is aligned with the standards promoted by Gambling Therapy and BeGambleAware, both of which provide free, confidential support to players across Canada.

8.2 Player Protection Tools

All registered players have access to the following tools within their account settings:

• Deposit limits (daily, weekly, or monthly caps on funds added to your account)
• Session time reminders that notify you when a specified duration has elapsed
• Loss limits that prevent play beyond a set amount within a chosen period
• Cooling-off periods that temporarily suspend your account for a defined timeframe
• Self-exclusion that closes your account for a period of your choosing, with a minimum duration of six months

Setting a limit takes effect immediately. Increasing a limit or removing a cooling-off period is subject to a mandatory review period before the change takes effect, consistent with responsible gambling best practices.

8.3 Self-Exclusion

Players who wish to self-exclude must contact Trino Casino by email at support@trino-casino-canada.com or by phone at +1 (514) 555-6382. Upon receiving a self-exclusion request, we will close your account, return your verified deposited balance (after deducting any outstanding bonus obligations where applicable), and take reasonable technical steps to prevent re-registration during the exclusion period.
Self-excluded players should also consider registering with provincial self-exclusion programs where available, as these cover additional gambling venues within their jurisdiction.

8.4 External Support Resources

If gambling has become a problem for you or someone you know, the following free resources are available to Canadians:

• Gambling Therapy: gamblingtherapy.org (online support available 24/7)
• BeGambleAware: begambleaware.org
• The Problem Gambling Helpline (varies by province; consult your provincial health authority for the relevant number)

8.5 Underage Gambling Prevention

Trino Casino uses commercially reasonable age verification procedures at registration and prior to withdrawals. We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. If you suspect that a minor has accessed or attempted to access Trino Casino, please contact us immediately at support@trino-casino-canada.com.

9. Privacy and Data Protection

9.1 Applicable Law

Trino Casino collects, uses, and stores personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the applicable provincial privacy legislation where it applies, including the Act respecting the protection of personal information in the private sector (Quebec Law 25).

9.2 Information We Collect

We collect personal information necessary to operate the platform and meet our legal obligations. This includes:

• Identity information provided during registration (name, date of birth, address)
• Contact information (email address, phone number)
• Payment information (transaction records, payment method identifiers)
• Identity verification documents submitted during KYC processes
• Technical data (IP address, device identifiers, browser type, session data)
• Gameplay data (bet history, session duration, game preferences)

9.3 How We Use Your Information

Your personal information is used for the following purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Compliance with anti-money laundering and fraud prevention obligations under the PCMLTFA
• Providing customer support
• Sending account-related and promotional communications where you have opted in
• Improving the platform and tailoring the user experience
• Meeting our legal and regulatory obligations under Canadian and international law

9.4 Data Retention and Your Rights

We retain personal information for as long as your account is active and for a minimum of five years after account closure, as required by Canadian anti-money laundering regulations.
Under PIPEDA and applicable provincial legislation, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and in some cases request deletion of certain data. To exercise these rights, contact us at support@trino-casino-canada.com.
For full details on how we handle your data, please refer to our Privacy Policy at https://trino-casino-canada.com/privacy-policy/.

10. Intellectual Property

All content on the Trino Casino platform, including but not limited to the website design, logos, text, graphics, game interfaces, and software, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, publicly display, or create derivative works from any part of the platform without prior written consent from Trino Casino or the relevant rights holder.
The Trino Casino name, logo, and any associated trademarks are the property of the platform operator and may not be used in any commercial context without explicit authorization.
Game content, including slot graphics, live dealer environments, and instant game mechanics, is the intellectual property of the respective software providers. Any unauthorized reproduction, capturing, or redistribution of game content is prohibited.

11. Prohibited Activities

The following activities are strictly prohibited on Trino Casino and constitute grounds for immediate account closure, forfeiture of funds, and potential legal action:

1. Using the platform while under the minimum legal gambling age
2. Registering more than one account per person
3. Providing false, misleading, or fraudulent information during registration or verification
4. Using payment methods belonging to third parties
5. Using the platform to launder money or finance any illegal activity
6. Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage
7. Using automated tools, bots, scripts, or artificial intelligence to interact with the platform or games
8. Engaging in coordinated betting or collusion with other players to manipulate game outcomes
9. Accessing the platform from a jurisdiction where online gambling is illegal
10. Attempting to sell, transfer, or assign your account to another person
11. Posting spam, solicitations, or unauthorized commercial content through any platform communication channel
12. Attempting to reverse-engineer, decompile, or otherwise access the underlying code of any game or platform component

12. Limitation of Liability

Trino Casino provides its platform on an “as available” basis. While we take reasonable steps to ensure continuity of service, we do not guarantee that the platform will be free of errors, interruptions, or security vulnerabilities at all times.
To the maximum extent permitted by Canadian law, Trino Casino’s liability to you for any loss or damage arising from your use of the platform is limited to the amount of verified deposits you have made that have not been returned to you. We are not liable for:

• Loss of profits, revenue, or anticipated earnings
• Indirect or consequential losses of any kind
• Losses arising from your failure to comply with these Terms and Conditions
• Losses caused by third-party payment processors, internet service providers, or hardware and software failures outside our direct control
• Losses resulting from technical malfunctions where the affected game round has been voided and your stake returned

Nothing in these terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Canadian consumer protection law.

13. Dispute Resolution

13.1 Informal Resolution

If you have a complaint about Trino Casino, we encourage you to contact our support team first. Our support is available 24 hours a day, 7 days a week via:

• Email: support@trino-casino-canada.com
• Phone: +1 (514) 555-6382

Most disputes are resolved quickly through direct communication. Our support team is authorized to review account issues, bonus disputes, and payment concerns and provide resolutions within a reasonable timeframe.

13.2 Escalation

If a dispute cannot be resolved through our support team, you may request escalation to a senior compliance officer. Provide a clear written description of your complaint, the relevant account information, and any supporting documentation. We aim to respond to escalated complaints within 10 business days.

13.3 Regulatory Complaints

If you believe Trino Casino has acted in violation of the terms of its operating licence (OGL/2024/112/0974), you may file a complaint with the relevant licensing authority. Details regarding the licensing jurisdiction’s complaint process are available on request from our support team.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Canada applicable at the federal level, including but not limited to the Criminal Code of Canada (Part VII governing gaming and betting), the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, and the Personal Information Protection and Electronic Documents Act.
For players located in Quebec, applicable provincial consumer protection legislation and the Act respecting the protection of personal information in the private sector also apply. In any dispute regarding these terms, both parties agree to submit to the jurisdiction of the courts competent to hear such matters under applicable Canadian law.

15. Currency and Taxes

All transactions on Trino Casino are conducted in Canadian dollars (CAD) unless a player elects to use cryptocurrency, in which case values are converted at the prevailing rate at the time of the transaction.
Trino Casino does not provide tax advice. Gambling winnings may or may not be subject to income tax in Canada depending on the frequency and nature of your gambling activity. The Canada Revenue Agency (CRA) has published guidance on this subject. We strongly recommend consulting a qualified tax professional if you have questions about the tax treatment of gambling winnings in your specific circumstances. Trino Casino does not withhold taxes on winnings and does not provide tax documentation on behalf of players.

16. Changes to the Platform

Trino Casino reserves the right to modify, suspend, or permanently withdraw any game, feature, payment method, promotion, or part of the platform at any time without prior notice. We will make reasonable efforts to notify players of material changes affecting their account or funds, but operational and technical changes may be implemented without advance communication.
The addition or removal of game providers from the platform does not constitute a breach of these Terms and Conditions.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or regulatory authority of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from the remaining terms. The remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any specific promotional terms published on the platform, constitute the entire agreement between you and Trino Casino with respect to your use of the platform. They supersede any prior communications, representations, or understandings between the parties on the same subject matter.

19. Contact Information

For any questions regarding these Terms and Conditions, account matters, or compliance concerns, please contact Trino Casino through the following channels:

• Email: support@trino-casino-canada.com
• Phone: +1 (514) 555-6382
• Postal address: 475 Rue Sainte-Catherine Ouest, Montréal, QC H3B 1B1

Our customer support team is available 24 hours a day, 7 days a week. For formal legal or compliance correspondence, written communication via email is preferred to ensure a documented record of the exchange.