Who We Are and Who This Policy Applies To
This Privacy Policy covers how Trino Casino, operated at https://trino-casino-canada.com/, collects, uses, stores, discloses, and protects personal information belonging to players and website visitors located in Canada. By creating an account or continuing to use this platform, you acknowledge that you have read and understood the practices described in this document.
Trino Casino operates under licence number OGL/2024/112/0974 and maintains its Canadian contact address at 475 Rue Sainte-Catherine Ouest, Montreal, QC H3B 1B1. Any questions related to the handling of your personal data may be directed to our support team at support@trino-casino-canada.com or by phone at +1 (514) 555-6382.
This policy applies to individuals who:
- Register a player account on trino-casino-canada.com
- Browse the website without registering
- Contact Trino Casino by email, phone, or live chat
- Download and use the Trino Casino mobile application
- Participate in promotions, bonuses, or any other casino programmes
Applicable Canadian Privacy Laws
Trino Casino is committed to compliance with Canadian federal and provincial privacy legislation. The legal framework governing the handling of your personal information includes:
- Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level, which sets baseline standards for private-sector organisations collecting personal data in the course of commercial activities
- Quebec Law 25 (formerly Bill 64), which imposes specific obligations including mandatory privacy impact assessments, designated privacy officer requirements, and stricter consent rules for residents of Quebec
- Personal Information Protection Act (PIPA) applicable to residents of British Columbia and Alberta
- Canada’s Anti-Spam Legislation (CASL), which governs the sending of commercial electronic messages including promotional emails, bonus notifications, and newsletters
- Applicable regulations issued by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) regarding record-keeping and identity verification in connection with financial transactions
Where provincial law offers stronger protections than federal PIPEDA, Trino Casino applies the higher standard. For Quebec residents in particular, we apply the requirements of Law 25 across all relevant data processing activities.
Information We Collect
Information You Provide Directly
When you register, deposit funds, request withdrawals, or contact our support team, you provide us with information that we need in order to deliver our services and meet our legal obligations. This includes:
- Full legal name
- Date of birth (required for age verification; players must be at least 19 years of age in most Canadian provinces and 18 in Alberta, Manitoba, and Quebec)
- Residential address, city, province, and postal code
- Email address and telephone number
- Government-issued identification documents (driver’s licence, passport, or provincial ID) submitted during Know Your Customer (KYC) verification
- Proof of address documentation such as a utility bill or bank statement
- Payment information including card numbers (partial, tokenized), cryptocurrency wallet addresses, and e-wallet account identifiers
- Source of funds declarations where required by FINTRAC regulations
- Responsible gambling preferences, including deposit limits and self-exclusion requests
Information Collected Automatically
When you visit trino-casino-canada.com or use the Trino Casino mobile app, certain technical data is collected automatically through standard web technologies. This includes:
- IP address and approximate geographic location derived from it
- Device type, operating system, and browser version
- Session timestamps, pages visited, and navigation paths
- Referring URLs (the address of the website you came from before landing on ours)
- Game session data including titles played, wagers placed, session duration, and outcomes
- Cookie identifiers and similar tracking data (detailed separately in our Cookie Policy)
- Mobile device identifiers where applicable
Information from Third Parties
In certain circumstances, we receive personal information about you from external sources:
- Identity verification and age confirmation services that cross-reference your submitted documents against existing databases
- Payment processors including providers handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT transactions
- Fraud detection services that flag patterns associated with account misuse or financial crime
- Responsible gambling databases such as self-exclusion registries maintained by provincial gaming authorities
Why We Collect and Use Your Information
Trino Casino does not collect personal information speculatively. Each category of data we hold serves a specific purpose tied to either our legal obligations or the delivery of services you have actively requested.
Providing and Managing Your Account
We use your registration details to create and maintain your account, verify your identity, process deposits and withdrawals, deliver bonus credits, and communicate account-related updates. Without this information, we cannot provide the service at all.
Legal and Regulatory Compliance
Operating a licensed online gaming platform in Canada requires us to meet obligations that are not optional:
- FINTRAC requires us to verify the identity of players involved in financial transactions above specified thresholds, maintain transaction records for a minimum of five years, and report suspicious transactions
- Our operating licence OGL/2024/112/0974 requires us to maintain records of player activity, enforce age restrictions, and cooperate with licensing authority audits
- Anti-money laundering (AML) and counter-terrorist financing (CTF) obligations require us to monitor gameplay patterns for unusual behaviour
- CASL requires us to obtain express or implied consent before sending commercial electronic messages and to honour unsubscribe requests promptly
Responsible Gambling
We take problem gambling seriously. Player data is used to monitor for signs of harmful gambling behaviour including chasing losses, rapid escalation of deposit amounts, and attempts to bypass self-exclusion restrictions. If you request deposit limits, cooling-off periods, or self-exclusion, that information is recorded and enforced. Trino Casino supports and refers players in difficulty to Gambling Therapy (gamblingtherapy.org) and BeGambleAware (begambleaware.org).
Security and Fraud Prevention
We analyse account activity, login patterns, device data, and transaction behaviour to detect and prevent fraudulent account access, payment fraud, bonus abuse, and identity theft. This activity is necessary to protect both our players and the integrity of the platform.
Customer Support
When you contact us by email at support@trino-casino-canada.com or by phone at +1 (514) 555-6382, we retain records of those communications to resolve your query, maintain continuity if follow-up is needed, and improve our support processes.
Marketing Communications
If you have consented under CASL to receive promotional emails, we may send you information about bonus offers, free spins promotions, and special events. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email we send, or by contacting support directly. Withdrawal of consent does not affect the lawfulness of messages sent before you opted out.
Platform Improvement
Aggregated, non-identifiable data about how players navigate the site, which games they launch, and where they encounter friction is used internally to improve site functionality, adjust the game library, and optimise the user experience. This analysis does not identify you personally.
Legal Bases for Processing
Under Canadian privacy law, particularly PIPEDA and Quebec Law 25, we rely on the following grounds to process your personal information:
- Consent – For marketing communications and non-essential cookies, we rely on your express consent. You may withdraw it at any time.
- Contractual necessity – Processing needed to register your account, facilitate transactions, and deliver the services you signed up for.
- Legal obligation – Processing we are required to carry out under FINTRAC regulations, our operating licence, and applicable provincial gaming legislation.
- Legitimate interests – Where your interests or fundamental rights do not override ours, we process certain data for fraud prevention, platform security, and network integrity purposes.
Cookies and Tracking Technologies
Trino Casino uses cookies, pixel tags, and similar technologies to operate core site functionality, remember your preferences, and analyse usage patterns. Cookies fall into three general categories:
- Strictly necessary cookies – These enable basic functions such as maintaining your logged-in session and remembering items in your account. They cannot be disabled without breaking core site functionality.
- Analytical cookies – These help us understand how players interact with the site. The data is aggregated and used to identify areas for improvement. We obtain your consent before placing analytical cookies.
- Marketing cookies – These may be used to present relevant promotions based on your browsing activity. They are only placed with your prior consent.
You can manage your cookie preferences through the consent banner shown on your first visit and through your browser settings. For a complete breakdown of cookies in use, see our separate Cookie Policy available on this website.
Sharing Your Information
Trino Casino does not sell personal information to third parties. We share data only in the following circumstances and only to the extent necessary:
Service Providers
We work with third-party companies that process data on our behalf to deliver specific services:
- Identity and age verification providers
- Payment processors handling Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, and USDT transactions
- Fraud detection and security monitoring services
- Cloud hosting and data storage providers
- Customer support software operators
- Email delivery and communication platforms
All service providers operating under our instructions are contractually bound to process your data only for the purposes we specify, to apply appropriate security measures, and to comply with applicable Canadian privacy law.
Game Software Providers
To deliver gameplay, certain technical data is shared with our game studios including Play’n Go, Evolution, Playtech Live, PG Soft, BGAMING, Evoplay, Spribe, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming. This typically includes session identifiers and gameplay parameters necessary to run the games you select. These studios are bound by their own data protection obligations under applicable law.
Regulatory and Law Enforcement Authorities
We disclose personal information to FINTRAC, provincial gaming regulators, and law enforcement agencies when we are legally required to do so or when we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, terrorist financing, or other criminal activity.
Corporate Transfers
In the event of a merger, acquisition, or sale of assets involving Trino Casino, personal data held by the platform may be transferred as part of that transaction. We would notify affected players prior to any such transfer and ensure that the receiving organisation is bound by data protection obligations equivalent to those described in this policy.
International Data Transfers
Some of our service providers and game development partners operate outside Canada. Where personal information is transferred across borders, we ensure that equivalent protections apply through contractual safeguards, data processing agreements, or adequacy determinations. Quebec residents are specifically notified that personal information transferred outside Quebec is subject to the protections required under Law 25, including documentation of the foreign jurisdiction’s legal framework applicable to the transferred data.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, subject to minimum retention periods imposed by law.
- Account records and KYC documentation are retained for a minimum of five years following account closure, as required by FINTRAC anti-money laundering regulations
- Financial transaction records are kept for a minimum of five years
- Responsible gambling records including self-exclusion and limit-setting history are retained for no less than seven years to allow us to enforce restrictions across any future re-registration attempts
- Customer support correspondence is retained for three years
- Marketing consent records are retained for as long as they remain relevant and for sufficient time to demonstrate compliance if queried
When data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it.
Your Rights as a Canadian Resident
Canadian privacy law grants you a number of rights in relation to personal information we hold about you. These rights are enforceable and we take them seriously.
Right of Access
You may request a copy of the personal information we hold about you, together with information about the purposes for which it is used, the categories of third parties it has been shared with, and the period for which it is retained. We will respond within 30 days of receiving a verified request. Under Quebec Law 25, responses to access requests must be delivered in a structured, commonly used technological format where the information was collected digitally.
Right to Correction
If information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Contact us at support@trino-casino-canada.com with details of what needs to be updated.
Right to Withdraw Consent
Where we rely on consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect any processing that occurred before you withdrew consent, and in some cases withdrawal may mean we are unable to continue providing certain services.
Right to Lodge a Complaint
If you believe we have handled your personal information in a manner inconsistent with applicable Canadian law, you have the right to file a complaint with:
- The Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca
- The Commission d’acces a l’information du Quebec (CAI) for Quebec residents, at cai.gouv.qc.ca
- The Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca
- The Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca
We encourage you to contact us first before filing a regulatory complaint so that we have the opportunity to address your concern directly and promptly.
Right to De-indexing (Quebec Residents)
Under Quebec Law 25, if personal information has been disseminated publicly through our platform and you believe the continued availability of that information causes you harm or was collected without adequate legal basis, you may request that we cease disseminating it and take steps to de-index it where technically feasible.
Privacy Officer
In accordance with the requirements of PIPEDA and Quebec Law 25, Trino Casino has designated a Privacy Officer responsible for overseeing compliance with this policy and with applicable Canadian privacy legislation. All privacy-related inquiries, access requests, correction requests, and complaints should be directed to this individual at:
- Email: support@trino-casino-canada.com
- Phone: +1 (514) 555-6382
- Postal address: Privacy Officer, Trino Casino, 475 Rue Sainte-Catherine Ouest, Montreal, QC H3B 1B1
We aim to acknowledge all privacy inquiries within five business days and to resolve them within 30 calendar days. Where a request is complex or involves a large volume of records, we may extend this period by an additional 30 days and will notify you if that extension is necessary.
Children and Age Verification
Trino Casino does not knowingly collect personal information from individuals below the legal gambling age. In most Canadian provinces this is 19 years of age; in Alberta, Manitoba, and Quebec, the minimum age is 18. Age verification is mandatory at registration, and additional verification may be requested before any withdrawal is processed. If we determine that an account has been created by an individual below the applicable minimum age, the account will be closed, any funds held will be handled in accordance with our terms and regulatory guidance, and all associated personal data will be deleted except where retention is required by law.
Security Measures
Trino Casino implements technical and organisational safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Measures in place include:
- TLS encryption for all data transmitted between your device and our servers
- Encryption of sensitive stored data including identity documents and payment information
- Access controls restricting personal data access to staff with a documented need
- Regular internal security reviews and vulnerability assessments
- Two-factor authentication options for player accounts
- Monitoring of login activity for anomalous patterns
No data transmission over the internet can be guaranteed to be completely secure. If you have reason to believe your account has been compromised, contact us immediately at support@trino-casino-canada.com or +1 (514) 555-6382.
Privacy Impact Assessments
In compliance with Quebec Law 25, Trino Casino conducts Privacy Impact Assessments (PIAs) before implementing new projects or technologies that involve the collection or processing of personal information. Where a PIA reveals material risks to personal information, we take corrective steps prior to deployment. Records of PIAs are maintained internally and are available to the Commission d’acces a l’information upon request.
Changes to This Policy
This Privacy Policy is reviewed periodically and may be revised to reflect changes in our practices, in the services we offer, or in applicable Canadian law. When we make material changes, we will notify registered players by email and post a notice on the website prior to the changes taking effect. Continued use of trino-casino-canada.com following notification of changes constitutes acceptance of the revised policy. If you do not accept the revised terms, you may close your account by contacting support@trino-casino-canada.com.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or to the personal information Trino Casino holds about you, please reach out through any of the following channels:
- Email: support@trino-casino-canada.com
- Phone: +1 (514) 555-6382
- Address: 475 Rue Sainte-Catherine Ouest, Montreal, QC H3B 1B1, Canada
- Live chat: Available 24 hours a day, 7 days a week through the website